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FAQ: ORDERS


YOUR SATISFACTION IS OF THE UTMOST IMPORTANCE TO ME!

Having trouble?

DO YOU ACCEPT RETURNS OR EXCHANGES?

 Each order is a custom work of art printed just for you! As such, returns or exchanges are not accepted. Prior to purchase, I invite you to email me with any questions and encourage you to play with the "Live Preview AR" tool, available on all product pages, using your smartphone or tablet.

CAN I CANCEL MY ORDER?

Because your order goes directly to my print lab, ALL SALES ARE FINAL (with the exception of damaged goods). Once production starts, I cannot intervene.(However, if you email me your order number as soon as possible, I will do my best to contact my fulfillment partner, Bay Photo, before production begins.

TROUBLE WITH YOUR DELIVERY?

My trusted print partner, Bay Photo, ensures that your wall art is printed and packaged with care to arrive safely at its destination. In the rare event that your print arrives damaged, please photograph all packaging and any damage or quality control issues to your art prints. Email me your photos along with your order number and I will notify you of further instructions.

HOW LONG TO PROCESS MY REFUND?

Processing your refund can take 7-10 business days. A refund may be granted due to a quality control issue or damaged delivery when a replacement is not possible.

DO YOU WORK WITH ART CONSULTANTS & INTERIOR DESIGNERS?

Yes. I offer single and volume discounts plus additional print size options for interior designers, architects, hospitality designers, and art consultants. Please call or email me about your project.

DO YOU CHARGE SALES TAX?

Retailers' responsibilities to collect sales taxes for out-of-state purchases has expanded since the 2021 Supreme Court decision in South Dakota v. Wayfair. I am required to charge sales tax as required by each state law unless your purchase is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. 


FAQ: SHIPPING


WHEN WILL MY ORDER SHIP?

Shipping times typically range from 1-7 business days. You will receive a tracking number from my fulfillment partner as soon as your order is shipped. If you have a strict deadline, please do plan ahead.

WHAT DOES SHIPPING COST

The most cost-effective shipping carrier will be chosen based on the items you've ordered and their destination. Prices are calculated based on your cart total. The following chart offers a very close estimate for 2022, if not exact price:

SITEWIDE PRICING

All prices are calculated in United States Dollars (USD).

Cart Total From

To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
HI &AK Standard Shipping
HI &AK 2-Day Shipping
HI &AK Overnight Shipping
$0.00
$87.49$5.99
$11.99
$19.99
$32.80
$15.99$19.99$29.99
$87.50$174.99$9.99$11.99$19.99$32.80$15.99$19.99$29.99
$175.00
$262.49
$14.99
$16.99
$23.99
$58.73
$22.49$25.49$35.99
$262.50
$349.99
$18.99
$21.99
$34.99
$69.10
$24.69$28.59$45.49
$350.00
$524.99
$21.99
$37.99
$57.99
$119.94
$28.59$49.39$75.39
$525.00
$699.99
$35.99
$74.99
$99.99
$133.28
$46.79$97.49$129.99
$700.00
$1749.99
$49.99
$83.99
$125.99
$222.16
$64.99$109.19$163.79
$1750.00
$3499.99
$75.99105.99$149.99$322.19$98.79$137.79$194.99
$3500.00
Plus
$99.99
$149.99
$199.99
$444.34
$129.99$194.99$259.99


IS THERE A CRATING POLICY FOR LARGE PRODUCTS?

Due to shipping requirements and the potential for damage, some products over 30" on the short side or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping.

Freight quotes can be provided for these orders. Please allow additional time for the quote and freight delivery times.

SHIPPING OUTSIDE OF THE CONTINENTAL US, EXPEDITED SHIPPING, & SPECIAL REQUESTS 

  • APO shipping is charged full cost and sent via USPS.
  • Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
  • You are wholly responsible for duties and taxes required for international shipping.
  • Shipping Quotes are available for large orders or orders shipping to international destinations. 
  • Please email me what your order contains and the address it will be shipped to.

FOR SIGNED & LIMITED EDITION PRINTS

Shipping times range from 3-9 business days.
Tracking information will be emailed to you as soon as available.
Shipping for these items will be based on weight. 
(Please note these are only estimates provided for reference and not actual shipping prices.)



Cart Weight
Ground Shipping
Expedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

Still have questions?

VISIT OTHER FAQ TOPICS:

Images & Sizes

Print Materials

Mats & Frames

Orders & Shipping


ASK ME ANYTHING!

Drop me a line!

I'm always happy to help!


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Your satisfaction is of the utmost importance. While all sales are final, a refund or a no-charge replacement will be provided for any orders with quality control issues or items damaged in shipping.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Longevity matters! To protect your art investment, premium inks are used on a wide selection of archival materials, from fine art papers and matting to canvas, acrylic, and MetalPrints.

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